Morocco by Heart
Privacy Policy
We collect only what we need to plan your journey and answer your questions.
Last updated: [Month DD, YYYY]
Who we are
Morocco by Heart is the trading name of My Magic Moroccan Tour SARL, the tour operator that formally organizes your journey. You can contact us at hello@moroccobyheart.com.
Information we collect
- Contact details you give us: name, email, phone number, country and state.
- Trip details: dates, number of travelers, ages of children, interests, budget range.
- Sensitive information you choose to share, such as dietary, medical, mobility or accessibility needs, used only to plan and deliver your journey.
- Basic technical data from your visit, such as pages viewed and general location.
How we use it
- To prepare and refine your personalized proposal.
- To book and coordinate accommodations, guides, drivers and experiences on your behalf.
- To communicate with you before, during and after your journey.
- To send occasional newsletters, only if you have asked for them.
- To meet our legal, accounting and licensing obligations.
Who we share it with
We share only what is necessary with the suppliers delivering your journey — riads and hotels, guides, drivers and experience partners — and with service providers such as our email, CRM and analytics tools. We do not sell your personal information, and we do not share it for third-party advertising.
International transfers
Because we are based in Morocco and you may be in the United States, your information is transferred internationally. We take reasonable steps to protect it wherever it is processed.
How long we keep it
Inquiry information is kept for up to [number] years so we can pick up a conversation where it left off; booking and accounting records are kept as long as Moroccan law requires.
Your choices
- You may ask us for a copy of your information, or ask us to correct or delete it.
- You may unsubscribe from emails at any time using the link in any newsletter.
- You may object to analytics cookies through the cookie banner on this site.
To make a request, write to hello@moroccobyheart.com and we will reply within [number] days.
Security
This site uses encrypted connections, our inquiry form includes spam protection, and access to guest information is limited to the team members who need it.
This page is a working draft. Bracketed items and any legal review required for your jurisdiction will be completed with verified company and legal information before publication.